HERE FOR YOU

FREQUENTLY ASKED QUESTIONS

Do you have any questions regarding your delivery?

Feel free to explore more into our FAQS portal below or contact our customer support team here.

WHEN SHOULD I MAKE A BOOKING?

We generally need twenty-four-to-forty-eight-hours’ notice for specialized shipments, however, due to our 24/7 service we are able to provide same day service in most cases. If quotes are given in the morning it is possible to receive same day pick up. Find out if you are eligible for a same day pick up!

DO QUOTES EXPIRE?

Yes, Quotes are based off miles, dimensions and weight but also on fuel price. Due to fluctuating fuel costs quotes are only valid for 7 Days. If a quote is not accepted within that time, it has expired. To get the best deal make sure details on shipment are 100% accurate and a quote is accepted within 7 Days.

WHY SHOULD I DO BUSINESS WITH YOU?

We are an experienced freight and logistics company that has provided exceptional service to businesses all across the country. We are driven to deliver excellent customer service as well as competitive rates to suit your budget.

HOW ARE YOUR RATES CALCULATED?

There are a variety of factors that play a part in establishing our rates, from the type of freight that needs to be shipped, the mode of transportation, the weight of the load, the distance and more. Normally LTL is determined by the class and weight of the load and extra fees for special equipment needed like liftgates and white glove deliveries.

WHAT IS YOUR DISPATCH PROCESS LIKE?

Here at Flash Bolt Logistics we know how important your freight is to you, so we don’t send it off to the carriers and forget about it, we always keep in touch with our carriers to confirm a smooth and safe delivery. Our dispatchers are constantly communicating with our carriers and making sure that shipments are loaded and delivered safely, efficiently and on time.

DO YOU HAVE FREIGHT BOND INSURANCE?

Yes, we do Flash Bolt Logistics partnered with the top bond provider J.W Surety and the top insurance agency in the nation, Hudson Insurance Company to give customers peace of mind. They have the best claims dept. and work with any issues at any time.

WHO HANDLES SCHEDULING AND APPOINTMENTS?

Once you are assigned an Account Rep, they will handle all scheduling with both shipper and receiver. Our account reps coordinate with the shipping department and ensure that all pick up times and appointments are on time and all freight is ready. We provide updates on any delays and contact both you and the receiver to make sure everyone is notified.

WHO PROVIDES UPDATES ON ANY OF THE SHIPMENTS?

Once a load is picked up you can track all shipments with the PRO number we provide. We also give updates daily on any changes and can text, call or email for real time updates.

CAN WE INTEGRATE OUR SYSTEM FOR FASTER QUOTES AND RESPONSES?

Yes, we have multiple ways of making communication and load tendering easier and more efficient. We are EDI Compliant, EDI (Electronic Data Interchange) is the standard way that shippers, carriers, and brokers work together electronically (i.e. without paper, emails or faxes). We can update you in real time and make load tendering even easier, most large shippers will only do business with carriers and brokers that are capable of accepting EDI load tenders because it completely eradicates data entry mistakes, and saves everyone money by being faster and more efficient. Simply send us your EDI or POS information and we will handle the rest, Making quicker load tendering and electronic updates faster.